You need to activate any new, replacement or renewal card from Police Credit Union before you can use them.
You can activate your card in several ways, including:
- Via our Banking App
- Via Online Banking
- Calling the Contact Centre or coming into a branch
You can follow these easy instructions to make sure that your banking experience with us is smooth, safe and seamless:
Banking App
- Click on ‘Cards’ icon on Home Screen or ‘My Cards’ in the main (hamburger) menu
- Select ‘Activate Card’ for your chosen card
- Enter expiry date on card and click ‘submit’
- Your card is now activated
- You’ll receive a text message confirming your card has been activated.
Online Banking
- Log in to Online Banking
- Go to the Accounts menu
- Select Card Activation (please note that this option only appears when you have an inactive card in our banking system)
- Enter the card number and expiry date of the card you wish to activate
- Select Activate Card
- A successful activation will result in a message “Card will be activated shortly”
- Click OK
- Your card is now activated
Get in touch
To find out more, speak to our friendly staff:
Call 1300 131 844 during business hours
Email us at [email protected]
Visit a branch
Mail: PO Box 6074 Halifax Street PO, Adelaide SA 5000
If any of your CDR data is incorrect, please contact us. You can also send a Secure Message via the Inbox in Online Banking or the Banking App. We will not charge any fee for requests to correct customer CDR data.
If you have a complaint or an issue, please read about our complaints process here.